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SHIPPING & RETURNS
SHIPPING POLICY
Effective Date: 14/01/2024
1. Order Processing
Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order is confirmed, and another with tracking information once it's shipped.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost at the checkout before finalising your purchase.
5. Order Tracking
Once your order is shipped, you'll receive an email with a tracking number to monitor the progress of your delivery.
6. Shipping Delays
While we strive to meet delivery estimates, external factors such as customs clearance, weather conditions, or carrier delays may impact delivery times. We appreciate your understanding in such cases.
7. Address Accuracy
Please ensure your shipping address is accurate during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Missing or Lost Packages
If your tracking information shows that your package was delivered, but you haven't received it, please contact the carrier and our customer service team for assistance.
9. Changes to Shipping Policy
We may update this Shipping Policy periodically. Any significant changes will be communicated, but we recommend checking this page for the latest information.
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our customer service team at team@tylershoofproducts.com.
Thank you for choosing Tyler's Hoof Products. We're dedicated to ensuring your orders are handled with care and delivered promptly!
Sincerely,
The Tylers
RETURN & EXCHANGE POLICY
Effective Date: 14/01/2024
1. Overview
At Tyler's Hoof Products, we want you and your equine companions to be thrilled with your purchases. If, for any reason, you need to return a product, this policy outlines the process to ensure a smooth experience.
2. Returns Eligibility
You may return products within 30 days of purchase. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at team@tylershoofproducts.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return reaches us.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
6. Exchanges
If you need to exchange a product, please contact us to discuss the details. We'll do our best to accommodate your request.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work swiftly to resolve the issue by either replacing the item or issuing a refund.
8. Non-Returnable Items
Certain items, such as gift cards, are non-returnable. Please check product descriptions for any exclusions.
9. Changes to Returns Policy
We may update this Returns Policy periodically. Any significant changes will be communicated, but we recommend checking this page for the latest information.
10. Contact Us
If you have any questions or concerns regarding returns, feel free to contact our customer service team at team@tylershoofproducts.com.
Thank you for choosing Tyler's Hoof Products. We're here to make sure your hoof care journey is as enjoyable as possible!
Sincerely,
The Tylers